The term “internet phone system” is the perfect plain-language description for VoIP. It’s a phone service that runs over your broadband internet connection. For a small business owner considering the switch, the process is simpler and more rewarding than you might think.
How to Make the Switch in 4 Steps:
- Audit Your Needs & Internet Connection: How many lines do you need? What features are essential? Crucially, you must have a reliable, high-speed internet connection. A stable connection is the foundation of clear call quality.
- Choose a Provider: Research providers that cater to small businesses (like RingCentral, Nextiva, 8×8, or Ooma Office). Compare plans based on price, features, customer support, and ease of use. Most offer free trials.
- Port Your Numbers: You don’t have to lose your existing business number. The process of “porting” your number from your old provider to your new one is standard. Your new provider will handle most of the paperwork; just be prepared for it to take a few days to complete.
- Set Up & Train: Once your numbers are ported, you can set up your system. This typically involves plugging in your IP phones or downloading a softphone app on your computer and mobile device. Provide a brief training session for your team on how to use the new features.
